Terms of Service | Secure Protection | The White Smiles

This Agreement outlines the general terms and conditions governing your usage of the www.thewhitesmiles.com website (“Website” or “Service”) and its associated products and services (collectively, referred to as “Services”). It is a legally binding agreement between you (“User”, “you” or “your”) and ISF Infinity Limited (“ISF Infinity Limited”, “we”, “us” or “our”). If you are agreeing to this contract on behalf of a business or another legal entity, you confirm that you have the authority to bind that entity to these terms. In such cases, references to “User”, “you” or “your” apply to the entity. If you lack such authority or disagree with the terms of this agreement, you should not accept it and refrain from accessing or using the Website and Services. By accessing and utilizing the Website and Services, you confirm that you have read, comprehended, and agreed to comply with the terms of this Agreement. Even though this Agreement is electronic and lacks your physical signature, it is a contract between you and ISF Infinity Limited, regulating your use of the Website and Services.


If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene.

Copyright Policy

Unless otherwise stated, we or our licensor’s own the intellectual property rights in the website and material on the website. All these intellectual property rights are reserved, subject to the licence below. Subject to the restrictions set out below and elsewhere in these terms and conditions, you may view, download for caching purposes only, and print pages or PDF’s from the website for your own personal use.

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes the copyright or other intellectual property infringement (“Infringement”) of any person. If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of “Copyright Infringement” of [email protected] and include in your notice a detailed description of the alleged Infringement.

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresenting that any Content is infringing your copyright.

Intellectual Property

The Service and its original content, features and functionality are and will remain our  exclusive property. The Service is protected by copyright, trademark, and other laws of both the Hong Kong and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent from us.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by us.

We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation Of Liability

In no event shall we nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchant ability, fitness for a particular purpose, non-infringement or course of performance.

Our subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

Law and jurisdiction of these terms and conditions will be governed by and construed in accordance with applicable Hong Kong law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Hong Kong. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a Hong Kong court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Entire agreement
These terms and conditions constitute the entire agreement between you and us in regard to your use of our website, and supersede all prior agreements in respect of your use of this website.

    • You will have a consultation with your dentist before using any products from us who will advise you what product is suitable for you.
    • You must be over 18 years of age to purchase and to use any products from us. By utilizing the Website and Services and agreeing to this Agreement, you affirm and guarantee that you are at least 18 years of age.
    • You have read and fully understand the How to use whitening strips or gel section.
    • If we do not have your item in stock an equal or like for like item of greater value may be dispatched.
    • If you experience any problems with any product you will immediately stop and consult your dentist/doctor.
    • If you are pregnant always consult your Dentist and Doctor before using any products from us. Only use the products for the sole purpose what they are intended for.
    • We will not accept any returns for used/opened products. If any seals or retail packaging is opened we will not under any circumstances accept your return for dental hygiene reasons.
    • You are entering into an agreement with us and none of our 3rd parties or outsourced partners.
    • We reserve the right to use 3rd parties to distribute and process any order you place with us.
    • Will not use if you have any loose or decayed teeth.
    • Will not use if you have loose crowns, bridgework, fixed orthodontic treatment or any other oral problems e.g. gum disease.
    • Will not use if allergic to PVP, Hydroxyprboply, Methylcellulose, Glycerin, Alcohol, EDTA, Menthol, Carbamide Peroxide, Carbome Flavour, Hydrogen Peroxide, Ammonium, Hydroxide and Silicone. To use any whitening product over 0.1% from our website you must be a lawful practiced/qualified dentist. For any products greater than 6% are only used for research purposes and not cosmetic use.
    • You have read and understood our Shipping & Returns policy which outlines all shipping fees and delivery times.
    • You agree that all warranties and returns outside of our normal terms and conditions are the sole discretion of us, you agree you have read and fully understand our delivery and returns policy and that liability is limited to the amount paid for. Our Liability  cannot be held liable for any damage to persons, property or any intangible damage alleged to be the result of defective performance or incorrect use of the items sold by us. We accept no liability whatsoever for damage of any nature whatsoever caused by this website and/or decisions based on information from the website. We are not liable for any inaccuracy or delay in passing on delivery details and notifications using the internet or any other communication tool, as between the buyer and us, or between us and third parties, in so far as it concerns the relationship between the buyer and us. All of the information on the Website is by its nature generic. All patients are different and their dental problems are therefore also different. If you have any dental problem or query we strongly recommend that you speak to a qualified dentist/orthodontist. You should not place any specific reliance on any generic advice displayed on this Website. We do not make warranty or representation that any of the information on the Website is accurate, complete or current or that it contains no technical or typographical errors. We exclude all liability for the content on the Website, howsoever arising and of whatever nature (whether direct or indirect or consequential) to the fullest extent permitted by law. We do not guarantee continuous, uninterrupted or secure access to the Website. The operation of the Website may be affected by numerous factors outside of our control and we accept no liability for any losses of whatever nature you may incur as a result of any aspect of the Website being unavailable for use or not operating in the way you would expect. Nothing in the Terms of Use shall be construed as seeking to exclude or limit liability of us for death or personal injury caused by its negligence. Whilst we make all reasonable attempts to exclude viruses and other malicious code from the Website, we accept no liability for viruses or damage caused by viruses or the like and strongly recommends that you maintain appropriate virus screening software in place at all times.


                              We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

                              By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

                              Contact Us

                              If you have any questions about these Terms, please contact us at [email protected]

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