Shipping Policy | Order Confirmation | The White Smiles



We are  very much grateful to be inundated with orders. Please could you allow at least 5 working days for your orders to be delivered as it may be delayed in couriers network. We are doing our very best to get everything processed and sent to you as quickly as possible. 

All our love,
The White Smiles x

NEXT DAY DELIVERY: (Aim to deliver in 1-2 Working Days): 98% delivered the next working day.

We deliver throughout the UK. However, there are certain delivery restrictions in particular areas:

Delivery by 5.30pm the next working day in the following postcode areas:

AB30 – 39, 41 – 45, 51 – 56
HS1, 3 – 9
IV21 – 28, 40 – 49, 51 – 56
KA27, 28
KW1 – 3, 5 – 15
KW16 Stromness Town only
PA20 (0&9)
PA28 – 38, 41 – 49, 76, 77
PH15, 17 – 26, 31 – 40, 49, 50

Delivery within two working days by 5.30pm to the following postcodes areas:

PA60 – 75, 78
ZE2, 3

Delivery within three working days by 5.30pm to the following postcode areas:

KW16 – non Town
PH30, 41 – 44

Orders will be processed within 24 hours of being placed. Once processed, you will receive confirmation of your order via email. Once your order has been shipped, you will receive a separate confirmation email letting you know that your The White Smiles order is on it’s way!

Please note, it may take up to 24 hours for your order to be processed and packaged, delivery times begin after 24 hours of completing your order.

If you have not received confirmation of your order or shipping within 48 hours after completing your order, please check your junk mail – sometimes they accidentally end up in there.

If you still cannot locate your confirmation emails, or have any other questions please email us at:

[email protected]

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